We hope that everything arrived to your satisfaction. Should you need to make a return, please review our return policies below.
If you’re happy with your purchase: Enjoy! Thank you for shopping with us at www.myknitch.com and we are always happy to get your comments at firstname.lastname@example.org.
If everything is not just right: Please accept our apologies and we want to fix it right away. Below are our policies and how to contact us about a problem or a return..
Customer service email: email@example.com
My Knitch Yarn Company
8029 Coray Lane
Verona, WI, 53593.
Damaged items or wrong items: Please contact us within 7 days of receipt of any damaged or incorrect items. We will arrange a refund or a replacement. Do not ship the item back unless instructed to do so. We cannot be responsible for return shipping charges unless we requested the item back. We can usually send a replacement out immediately once we verify the nature of the problem.
Other returns or exchanges: If you would like to return an item(s) for a refund or for an exchange, we will be happy to take it back within 30 days of delivery. The item must new in the original condition (unwashed, unworn or unused). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If you didn't create an account, send back the items with the packing slip with a note about the return. We will keep you updated on the status of your return via email.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We charge a flat rate of $5.95 per order for shipping within the U.S. Our orders are shipped the USPS or UPS. We generally shipped our orders within a business days and transit time is generally 1 to 5 business days.